Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| IDENTITY creation & changes affected in DEVEL & QA environments | Planned | 27-Jul-2026 12:00 | 20-Nov-2026 17:00 | Learn more |
| PHONES/EMAIL - VOICEMAIL EMAILS - Voicemail emails are not displaying as expected when using Outlook classic. DIT are investigating and apologise for the inconvenience caused. | Unplanned | 16-Sep-2026 08:50 | To Be Advised | Learn more |
| POLICY, RISK, COMPLIANCE, DELEGATIONS - Sites are currently unavailable. | Unplanned | 23-Oct-2026 17:00 | To Be Advised | Learn more |
| RED is currently unavailable due to an unknown cause. The vendor is investigating and working to restore availability as soon as possible. | Unplanned | 03-Nov-2026 04:05 | To Be Advised | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the Staff Service Centre
- If you are a staff member and need to publish a service disruption please request access via the Staff Service Centre
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| STAFF SERVICE CENTRE web portal (staffservicecentre.csu.edu.au) is unavailable while the platform is migrated from Cherwell to ServiceNow. | Planned | 06-Nov-2026 17:00 | 09-Nov-2026 08:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| WEB KIOSK, EXTEND REPORTS and APAY will be unavailable due to planned vendor maintenance as part of their commitment to compliance and security. | Planned | 05-Nov-2026 21:00 | 06-Nov-2026 03:00 | Learn more |
| H5P Update this evening (Thursday) 6PM-6.30PM (minimal outage expected) Update to be applied on all sites. A very short outage may be experienced for sites, completed over the outage period. | Planned | 05-Nov-2026 18:00 | 05-Nov-2026 18:10 | Learn more |
| Quarterly production server security patching. | Planned | 05-Nov-2026 05:00 | 05-Nov-2026 08:00 | Learn more |
| GALLAGHER, CARD PRINTING, CARD KIOSKS - All newly printed CSU cards won't work for building access. | Unplanned | 04-Nov-2026 12:05 | 05-Nov-2026 11:45 | Learn more |
| COOL SOIL (coolsoil.csu.edu.au) is undergoing application maintenance 8-9AM on Wednesday 4th November 2026. The service will be temporarily unavailable during this time. | Planned | 04-Nov-2026 08:00 | 04-Nov-2026 08:15 | Learn more |
| CHERWELL is experiencing intermittent slowness. Currently investigating. | Unplanned | 03-Nov-2026 08:40 | 03-Nov-2026 13:20 | Learn more |
| NETWORK - VPN - Users are unable to log into the VPN. DIT are currently investigating and apologise for the inconvenience caused. | Unplanned | 31-Oct-2026 11:55 | 31-Oct-2026 13:40 | Learn more |
| Tableau Server - Maintenance | Unplanned | 29-Oct-2026 17:30 | 29-Oct-2026 18:30 | Learn more |
| REDCAP (Research Electronic Data Capture) platform redcap.csu.edu.au underwent a major security fix today, please be aware that this may have impacted some functionality, the development team is expecting to release a bugfix soon. | Unplanned | 29-Oct-2026 12:15 | 03-Nov-2026 10:30 | Learn more |
| WIRED and WIRELESS Network - WAGGA CAMPUS - Maybe unavailable to some users, DIT is currently investigating. | Unplanned | 29-Oct-2026 08:30 | 29-Oct-2026 10:00 | Learn more |