Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| INSTALL SOFTWARE is unavailable to remote staff while not connected to VPN. | Unplanned | 11-Mar-2025 13:20 | To Be Advised | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the IT Service Desk
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| PROTECHT will be unavailable Sunday 15th February 2026 6:00 p.m. - 10:00 p.m. AEDT. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 15-Feb-2026 18:00 | 15-Feb-2026 22:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| PROTECHT will be unavailable from 6 PM to 7 PM, today (6th Feb 2026) due to a required restart of the system by the vendor. | Planned | 06-Feb-2026 18:00 | 06-Feb-2026 19:00 | Learn more |
| WEB KIOSK, APAY and EXTEND REPORTS will be unavailable due to planned maintenance by the vendor as part of their ongoing commitment to compliance and security. | Planned | 05-Feb-2026 21:00 | 06-Feb-2026 03:00 | Learn more |
| WEB KIOSK, EXTEND REPORTS and APAY are currently unavailable due to an unplanned outage. Vendor has been advised and is working to resolve with priority. | Unplanned | 30-Jan-2026 11:30 | 30-Jan-2026 12:55 | Learn more |
| VPN - Logins to the VPN are being denied. DIT are investigating the issue and apologise for any inconvenience caused. | Unplanned | 30-Jan-2026 07:35 | 30-Jan-2026 10:50 | Learn more |
| CONFLUENCE will be undergoing maintenance and patching to maintain a secure environment. | Planned | 28-Jan-2026 18:00 | 28-Jan-2026 19:05 | Learn more |
| JIRA will be undergoing maintenance and patching to maintain a secure environment. | Planned | 28-Jan-2026 18:00 | 28-Jan-2026 18:50 | Learn more |
| WEB KIOSK, APAY and EXTEND REPORTS are currently unavailable. The vendor is working to resolve this issue asap. | Unplanned | 28-Jan-2026 10:15 | 28-Jan-2026 10:55 | Learn more |
| MICROSOFT 365 Services: Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services. External providers of Charles Sturt University services may also be affected by this (Ascender Apay has confirmed) | Unplanned | 23-Jan-2026 13:40 | 23-Jan-2026 19:20 | Learn more |
| APAY and EXTEND REPORTS – Issue with receiving MFA notification email to enable logging into these systems. WEB KIOSK – The email issue may also be affecting the sending of system emails, such as timesheet or leave approval notifications. | Unplanned | 23-Jan-2026 13:15 | 23-Jan-2026 14:35 | Learn more |
| STAFF - WEB CMS EDITING - Editors who login to make changes or preview webpages will experience access issues for the Squiz Matrix CMS web environment (https://www.csu.edu.au admin interface). Editors will be able to login initially but then be automatically logged out and see access errors. We are currently liaising with the vendor to find a solution. | Unplanned | 23-Jan-2026 13:10 | 25-Jan-2026 18:55 | Learn more |