Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| IDENTITY affected in DEVEL environment | Planned | 21-May-2026 13:00 | 24-Jul-2026 17:00 | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the Staff Service Centre
- If you are a staff member and need to publish a service disruption please request access via the Staff Service Centre
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| JIRA - unavailable while planned maintenance occurs https://jira.csu.edu.au/ | Planned | 27-May-2026 18:00 | 27-May-2026 20:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| IT system patching. The following services will be temporarily impacted during the 5:00AM-8:00AM CRITICAL patching window on the 21st May 2026. Security updates will be applied to a range of services during the morning. ASTERIS, ARCHIBUS, BDM, BEPOZ, CARD PRINTING, CARD TRANSACTIONS, CARDAX, CCTV, COURSESPACE, DENTISTRY, EASTS, ECOMMS, EFTPOS, EQUELLA, EXAMS, EZPROXY, FAST, GPS, PAPERCUT (STUDENT PRINTING), RESEARCH MASTER, STUDENTREQUESTS, TIMETABLING, TRIM, VDI, VITREA ENTERPRISE SUITE (VET), etc. | Planned | 21-May-2026 05:00 | 21-May-2026 08:00 | Learn more |
| PROTECHT will be unavailable Sunday 17th May 2026 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 17-May-2026 18:00 | 17-May-2026 22:00 | Learn more |
| WEB KIOSK, EXTEND REPORTS and APAY will be unavailable due to scheduled maintenance by the vendor as part of their commitment to compliance and security. | Planned | 07-May-2026 20:00 | 08-May-2026 02:00 | Learn more |
| IT system patching. The following services will be temporarily impacted during the 5:00AM-8:00AM patching window on the 7th May 2026. Security updates will be applied to a range of services during the morning. ASTERIS, ARCHIBUS, BDM, BEPOZ, CARD PRINTING, CARD TRANSACTIONS, CARDAX, CCTV, COURSESPACE, DENTISTRY, EASTS, ECOMMS, EFTPOS, EQUELLA, EXAMS, EZPROXY, FAST, GPS, PAPERCUT (STUDENT PRINTING), RESEARCH MASTER, STUDENTREQUESTS, TIMETABLING, TRIM, VDI, VITREA ENTERPRISE SUITE (VET), etc. | Planned | 07-May-2026 05:00 | 07-May-2026 08:00 | Learn more |
| PRINTING - All campuses - Error 'The server print spooler service is not running | Unplanned | 05-May-2026 09:20 | 05-May-2026 10:15 | Learn more |
| CHINA VPN - Access to the China VPN (FortiClient) will be unavailable whilst DIT perform essential maintenance. DIT Apologises for any inconvenience caused. | Planned | 02-May-2026 07:30 | 02-May-2026 08:45 | Learn more |
| CONFLUENCE will be undergoing maintenance and patching to maintain a secure environment. | Planned | 29-Apr-2026 18:00 | 29-Apr-2026 18:35 | Learn more |
| JIRA will be undergoing maintenance on Wednesday 29th of April at 6PM to 8PM. During this time Jira will be unavailable. | Planned | 29-Apr-2026 18:00 | 29-Apr-2026 19:00 | Learn more |
| BATHURST - WIRED and WIRELESS NETWORK - Building 1205 is currently unavailable. | Unplanned | 28-Apr-2026 08:00 | 28-Apr-2026 10:10 | Learn more |
| JIRA - unavailable while planned maintenance occurs https://jira.csu.edu.au/ | Unplanned | 23-Apr-2026 08:20 | 23-Apr-2026 08:30 | Learn more |