Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| INSTALL SOFTWARE is unavailable to remote staff while not connected to VPN. | Unplanned | 11-Mar-2025 13:20 | To Be Advised | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the IT Service Desk
Planned Service Disruptions
There are no planned service disruptions
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| INSTALL SOFTWARE ICON - Due to upgrades this Service will not be available during this time. Please wait until Friday morning before attempting any Software Installations. | Planned | 19-Feb-2026 18:00 | 19-Feb-2026 21:00 | Learn more |
| Change of Grade services and Admissions Workflow temporarily unavailable. | Unplanned | 19-Feb-2026 08:30 | 19-Feb-2026 09:10 | Learn more |
| Portal Connector Forms will be offline while server software is updated. | Planned | 18-Feb-2026 18:00 | 18-Feb-2026 21:00 | Learn more |
| PROTECHT will be unavailable Sunday 15th February 2026 6:00 p.m. - 10:00 p.m. AEDT. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 15-Feb-2026 18:00 | 15-Feb-2026 22:00 | Learn more |
| ARCHIBUS - FMCENTRAL - Offline for system maintenance | Unplanned | 11-Feb-2026 14:15 | 17-Feb-2026 08:25 | Learn more |
| TESTRAILS is currently down (Service unavailable 503) | Unplanned | 11-Feb-2026 11:00 | 11-Feb-2026 13:35 | Learn more |
| COURSE HANDBOOK (CourseLoop Curriculum Publisher) is experiencing an issue impacting the service provider, which in turn, may result in intermittent disruption when visiting handbook.csu.edu.au | Unplanned | 11-Feb-2026 09:05 | 11-Feb-2026 10:30 | Learn more |
| PROTECHT will be unavailable from 6 PM to 7 PM, today (6th Feb 2026) due to a required restart of the system by the vendor. | Planned | 06-Feb-2026 18:00 | 06-Feb-2026 19:00 | Learn more |
| WEB KIOSK, APAY and EXTEND REPORTS will be unavailable due to planned maintenance by the vendor as part of their ongoing commitment to compliance and security. | Planned | 05-Feb-2026 21:00 | 06-Feb-2026 03:00 | Learn more |
| WEB KIOSK, EXTEND REPORTS and APAY are currently unavailable due to an unplanned outage. Vendor has been advised and is working to resolve with priority. | Unplanned | 30-Jan-2026 11:30 | 30-Jan-2026 12:55 | Learn more |