Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| IDENTITY affected in DEVEL environment | Planned | 27-Jul-2026 12:00 | 20-Oct-2026 12:00 | Learn more |
| MYPRINT - Access to myprint.csu.edu.au is available via CSU network only. Please connect to eduroam if you need to access myprint while on campus. | Unplanned | 28-Aug-2026 16:45 | To Be Advised | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the Staff Service Centre
- If you are a staff member and need to publish a service disruption please request access via the Staff Service Centre
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| MYPRINT-myprint.csu.edu.au will be unavailable due to a planned upgrade. | Planned | 02-Sep-2026 17:00 | 02-Sep-2026 20:00 | Learn more |
| APPS SERVER - A rolling deploy will be performed on an apps server during the maintenance window (6PM to 8PM 2/9/2026) for software patching. This may degrade the service of the following applications: ACSES, ACADEMIC WORKLOAD MANAGER, COURSE FEE SYSTEM, COUNTER, GRADE ADMIN, HEPPP, MAST, SAL, SPECIAL CONSIDERATIONS, and SESSION VARIATION SYSTEM. During this time, avoid using these applications. | Planned | 02-Sep-2026 18:00 | 02-Sep-2026 20:00 | Learn more |
| NEW ACCOUNT CREATION - SMT Project are deploying changes to BOOMI and openLDAP that will delay new accounts creation, including temp access, during the data load phase of the change | Planned | 03-Sep-2026 08:00 | 03-Sep-2026 17:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| WEB KIOSK, EXTEND REPORTS and APAY are currently unavailable due to an unknown issue. The vendor has been advised and is investigating. | Unplanned | 02-Sep-2026 11:50 | 02-Sep-2026 12:20 | Learn more |
| INSTALL SOFTWARE - Due to upgrades this Service will not be available during this time. Please wait until later Tuesday morning before attempting any Software Installations. | Planned | 02-Sep-2026 07:00 | 02-Sep-2026 09:00 | Learn more |
| WEB KIOSK and EXTEND REPORTS will be unavailable due to planned vendor maintenance being performed as part of their ongoing commitment to compliance and security. | Planned | 29-Aug-2026 11:00 | 29-Aug-2026 21:00 | Learn more |
| MICROSOFT BOOKINGS: Users may be seeing degraded service functionality or be unable to access MS Bookings services | Unplanned | 27-Aug-2026 10:20 | 28-Aug-2026 09:45 | Learn more |
| IT system patching. The following services will be temporarily impacted during the 5:00AM-8:00AM patching window on the 27th August 2026. Security updates will be applied to a range of services during the morning. ASTERIS, ARCHIBUS, BDM, BEPOZ, CARD PRINTING, CARD TRANSACTIONS, CARDAX, CCTV, COURSESPACE, DENTISTRY, EASTS, ECOMMS, EFTPOS, EQUELLA, EXAMS, EZPROXY, FAST, GPS, PAPERCUT (STUDENT PRINTING), RESEARCH MASTER, STUDENTREQUESTS, TIMETABLING, TRIM, VDI, VITREA ENTERPRISE SUITE (VET), etc. | Planned | 27-Aug-2026 05:00 | 27-Aug-2026 08:00 | Learn more |
| JIRA will be under going routine maintenance on the 26th of August 2026 at 6PM to 8PM. There will be no access to this service during this period. | Planned | 26-Aug-2026 18:00 | 26-Aug-2026 19:10 | Learn more |
| ONLINE SHOP - Online shop, Student Payments, Clubs will be unavailable between 6pm and 7pm tonight (26/8/2026) while important maintenance is performed. | Planned | 26-Aug-2026 18:00 | 26-Aug-2026 19:00 | Learn more |
| CONFLUENCE will be undergoing maintenance and patching to maintain a secure and stable environment. | Planned | 26-Aug-2026 18:00 | 26-Aug-2026 18:45 | Learn more |
| BANNER - extreme slowness or not loading - We are currently investigating the issue | Unplanned | 26-Aug-2026 10:40 | 27-Aug-2026 16:05 | Learn more |
| VPN - Some staff & vendors are unable to log into the VPN. DIT are investigating and apologise for the inconvenience caused. | Unplanned | 26-Aug-2026 08:35 | 27-Aug-2026 13:40 | Learn more |