Charles Sturt University


Current Service Disruptions

The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.

Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:

The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.

Planned Service Disruptions

Description Type Start End
CSU REPLAY (PANOPTO) - Monday 17 June from 1pm to 2pm - Panopto will be setting up the new integration in Blackboard. We do not expect any outage or disruption to Interact 2 or CSU Replay (Panopto). Planned 17-Jun-2024 13:00 21-Jun-2024 23:55 Learn more
PROTECHT will be unavailable Sunday 23 June 2024 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. Planned 23-Jun-2024 18:00 23-Jun-2024 22:00 Learn more

Concluded Service Disruptions

Description Type Start End
CHARLES STURT CARD Printing is unavailable Unplanned 13-Jun-2024 09:25 13-Jun-2024 10:20 Learn more
WIRED AND WIRELESS NETWORK - BATHURST CAMPUS - Is currently unavailable due to a campus wide power outage. Electricians are currently attending site to restore power to the campus. Unplanned 13-Jun-2024 05:40 13-Jun-2024 11:50 Learn more
STUDENT PRINTING will be unavailable between 18:00 and 20:00 on 12-JUNE due to security patching of PaperCut Planned 12-Jun-2024 18:00 12-Jun-2024 18:50 Learn more
CHARLES STURT CARD - no new cards can be issued due to the unplanned replacement of a hardware item in Facilities. Service is expected to be reestablished on Tuesday morning 11-JUNE. This impacts new cards from both Service Centre and Card Kiosks. Unplanned 07-Jun-2024 14:30 11-Jun-2024 11:40 Learn more
CRM CLICKDIMENSIONS - The Clickdimensions/bulk communications email service add-in within Dynamics CRM is not currently allowing design or send of communication emails. We are working with the supplier and internal teams to resolve this issue. The Dynamics CRM is working for all users. Unplanned 07-Jun-2024 07:50 07-Jun-2024 10:05 Learn more
GOULBURN - WIRED AND WIRELESS NETWORK - Is currently unavailable due to a campus wide power disruption. Unplanned 04-Jun-2024 11:40 04-Jun-2024 13:35 Learn more
CRM CLICKDIMENSIONS - The Clickdimensions/bulk communications email service within Dynamics CRM is not sending marketing and communication bulk emails. These issues have affected emails sent from the morning of 3/06/2024. Normal timeline emails sent from Dynamics CRM are working. We are currently working with the Clickdimensions vendor to resolve this issue. Please hold Clickdimensions email sends till this issue is resolved. Unplanned 04-Jun-2024 10:40 04-Jun-2024 12:10 Learn more
INPLACE upcoming routine server maintenance (Windows server patching) on Saturday June 1st. Planned 01-Jun-2024 05:00 01-Jun-2024 07:00 Learn more
INPLACE: SAAS Upgrade to version 5.10.6 Planned 30-May-2024 21:00 30-May-2024 22:00 Learn more
STUDENT PAYMENTS PORTAL AND ONLINE SHOP will be unavailable while important maintenance work is carried out. Planned 29-May-2024 22:00 29-May-2024 22:40 Learn more