Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| IDENTITY affected in DEVEL environment | Planned | 21-May-2026 13:00 | 24-Jul-2026 17:00 | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the Staff Service Centre
- If you are a staff member and need to publish a service disruption please request access via the Staff Service Centre
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| PROTECHT will be unavailable Sunday 26th July 2026 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 26-Jul-2026 18:00 | 26-Jul-2026 22:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| ONLINE SHOP and STUDENT PAYMENTS may experience minor disruptions while an important fix is applied to the service. | Planned | 15-Jul-2026 12:00 | 15-Jul-2026 13:00 | Learn more |
| REQUEST A TEAM in Microsoft Teams is currently failing to process new team requests. | Unplanned | 15-Jul-2026 09:40 | 15-Jul-2026 16:05 | Learn more |
| Background Microsoft Dynamics processes are running slower than usual. Users may notice certain action take longer than expected. Currently under investigation. | Unplanned | 13-Jul-2026 13:55 | 14-Jul-2026 14:40 | Learn more |
| WEB KIOSK, EXTEND REPORTS & APAY will be unavailable due to planned vendor maintenance as part of their ongoing commitment to compliance and security. | Planned | 09-Jul-2026 20:00 | 10-Jul-2026 02:00 | Learn more |
| Some users are experiencing errors when trying to login to Microsoft Sharepoint, OneDrive, Email and Dynamics from Google Chrome. DIT is currently investigating. | Unplanned | 09-Jul-2026 14:20 | 09-Jul-2026 14:50 | Learn more |
| JIRA will be unavailable while planned maintenance occurs on Wednesday 8th of July at 6PM to 8:30PM | Planned | 08-Jul-2026 18:00 | 08-Jul-2026 20:30 | Learn more |
| TELSTRA MOBILE PHONES - Telstra advise that their mobile network is unavailable nationally. | Unplanned | 08-Jul-2026 08:15 | 09-Jul-2026 08:00 | Learn more |
| TESTRAIL is not accessible at the moment. Currently being investigated. | Unplanned | 07-Jul-2026 09:10 | 08-Jul-2026 08:10 | Learn more |
| Squiz Matrix CMS websites are experiencing intermittent issues of websites either not loading or taking a long time to load. Web Editors are able to access the service to make content changes. Working with the vendor to resolve and will provide updates as they arise. | Unplanned | 02-Jul-2026 09:35 | 02-Jul-2026 12:00 | Learn more |
| ONLINE SHOP and STUDENT PAYMENTS - OnlineShop (Charlies Store) and Student Payment pages will be unavailable while important maintenance is being carried out. | Planned | 01-Jul-2026 18:00 | 01-Jul-2026 19:00 | Learn more |