Current Service Disruptions
There are no current service disruptions
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the IT Service Desk
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| WEB KIOSK will be unavailable between 8pm Friday 11 October - 2am Saturday 12 October 2024. This is a vendor planned maintenance outage in line with our shared commitment to compliance and security. | Planned | 11-Oct-2024 20:00 | 12-Oct-2024 02:00 | Learn more |
| PROTECHT will be unavailable Sunday 20th October 2024 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 20-Oct-2024 18:00 | 20-Oct-2024 22:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| PADLET will be undergoing maintenance to improve performance and security. The system will be unavailable for approximately 3 hours during this time. | Planned | 05-Oct-2024 11:00 | 05-Oct-2024 14:00 | Learn more |
| INPLACE Production environment to be upgraded to version 5.10.19 The system will be unavailable for approximately 30 minutes during this time. | Planned | 01-Oct-2024 21:00 | 01-Oct-2024 22:00 | Learn more |
| PORT MACQUARIE Building 838 - Wireless network is currently unavailable due to a hardware failure. | Unplanned | 30-Sep-2024 08:00 | 30-Sep-2024 09:25 | Learn more |
| BATHURST BULDING 1433 - WIRED AND WIRELESS NETWORK - Will be unavailable Saturday 28th of September from 12pm until 6pm while network maintenance is performed. | Planned | 28-Sep-2024 12:00 | 28-Sep-2024 18:00 | Learn more |
| IT SERVICES Disruption - IT Services accessed from campus locations may be experiencing slowness this morning as a result of an issue from a service provider. Access from remote locations is unaffected. A further update will be provided with an expected resolution time. | Unplanned | 23-Sep-2024 09:30 | 23-Sep-2024 10:15 | Learn more |
| PROTECHT - Protecht administration portal is unavailable due to issues with SSO login. The Incident report form (incident.csu.edu.au) is not affected. | Unplanned | 23-Sep-2024 08:50 | 23-Sep-2024 10:10 | Learn more |
| PROTECHT will be unavailable Sunday 22nd September 2024 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 22-Sep-2024 18:00 | 22-Sep-2024 22:00 | Learn more |
| GOULBURN - WIRED and WIRELESS Networks - Will be unavailable from 8am Saturday the 21st September until 6am Monday 23rd September while DIT performs network maintenance. | Planned | 21-Sep-2024 08:00 | 23-Sep-2024 06:00 | Learn more |
| WEB KIOSK will be unavailable Friday 20th September from 8pm until Saturday 21st September 12am . | Planned | 20-Sep-2024 20:00 | 21-Sep-2024 00:00 | Learn more |
| DIT SERVICES Outage - A number of IT Services experienced a disruption this morning. DIT technical teams are working to understand the problem and ensure all services are now operating. | Unplanned | 20-Sep-2024 09:00 | 20-Sep-2024 09:15 | Learn more |