Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| IDENTITY creation & changes affected in DEVEL & QA environments | Planned | 27-Jul-2026 12:00 | 20-Nov-2026 17:00 | Learn more |
| PHONES/EMAIL - VOICEMAIL EMAILS - Voicemail emails are not displaying as expected when using Outlook classic. DIT are investigating and apologise for the inconvenience caused. | Unplanned | 16-Sep-2026 08:50 | To Be Advised | Learn more |
| CSU NETWORK - Some users may experience wireless connection issues after installing the latest Windows 11 update | Unplanned | 19-Oct-2026 14:10 | To Be Advised | Learn more |
| CARBON BLACK - Carbon Black approval requests will not work when off CSU network. Users should connect to CSU VPN to enable Carbon Black to submit approval requests and/or download policy updates. | Unplanned | 22-Oct-2026 12:40 | To Be Advised | Learn more |
| SPECIAL CONSIDERATION REPORTING is currently being impacted for some users. We are working to resolve this as soon as possible. | Unplanned | 22-Oct-2026 13:20 | To Be Advised | Learn more |
| Microsoft Teams - Handsets - Calls to and from physical handsets are not working. Microsoft appear to be having an outage. DIT are investigating and will update as soon as we know more. | Unplanned | 22-Oct-2026 14:55 | To Be Advised | Learn more |
| Microsoft Teams - Handsets - Calls to and from physical handsets are not working. Microsoft appear to be having an outage. DIT are investigating and will update as soon as we know more. | Unplanned | 22-Oct-2026 14:55 | To Be Advised | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the Staff Service Centre
- If you are a staff member and need to publish a service disruption please request access via the Staff Service Centre
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| UNIRECORDS(TRIM) - Unirecords will not be available from Friday 23rd October 5:00 p.m. - Saturday 24th October 1:00 p.m. while Unirecords is upgraded to 25.4.The Unirecords-AWM integration will not be available during this period. | Planned | 23-Oct-2026 17:00 | 24-Oct-2026 13:00 | Learn more |
| PROTECHT will be unavailable Sunday 25th October 2026 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 25-Oct-2026 18:00 | 25-Oct-2026 22:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| PHP update required on following WordPress servers; blogprod03 + blogprod04 | Planned | 22-Oct-2026 06:25 | 22-Oct-2026 07:00 | Learn more |
| H5P will be unavailable Thursday Morning 6-6.30am while maintenance is performed. | Planned | 22-Oct-2026 06:00 | 22-Oct-2026 06:30 | Learn more |
| UNIFORUM / UFAST will be updated to maintain a secure and stable environment. | Planned | 21-Oct-2026 18:00 | 21-Oct-2026 18:40 | Learn more |
| TINA2 - Staff will not be able to upload documents for their PPDR plans. New Staff/Students may not get access to TINA2, Subject enrolment changes may not be visible. | Unplanned | 21-Oct-2026 17:55 | 22-Oct-2026 09:45 | Learn more |
| INTERNET - PORT MACQUARIE Campus - Will be unavailable from the 20th of October 10pm until 6am while AARNet performs network maintenance. | Planned | 20-Oct-2026 22:00 | 21-Oct-2026 06:00 | Learn more |
| TABLEAU SERVER - Offline due to planned upgrade. Dashboards will be unavailable during this time. | Planned | 15-Oct-2026 17:00 | 16-Oct-2026 09:10 | Learn more |
| QUASAR application unavailable for a planned update Wednesday 14 October 6pm-8pm | Planned | 14-Oct-2026 18:00 | 14-Oct-2026 18:50 | Learn more |
| ACSES application unavailable for a planned update Wednesday 14 October 6pm-8pm | Planned | 14-Oct-2026 18:00 | 14-Oct-2026 18:40 | Learn more |
| TEAMS - DUO Unable to login | Unplanned | 12-Oct-2026 08:50 | 12-Oct-2026 15:30 | Learn more |
| IDENTITY upgrades being deployed into PRODUCTION for SMT Project, new identities and changes will be delayed. | Planned | 08-Oct-2026 18:00 | 08-Oct-2026 21:50 | Learn more |