Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| IDENTITY affected in DEVEL environment | Planned | 27-Jul-2026 12:00 | 20-Oct-2026 12:00 | Learn more |
| PHONES/EMAIL - VOICEMAIL EMAILS - Voicemail emails are not displaying as expected when using Outlook classic. DIT are investigating and apologise for the inconvenience caused. | Unplanned | 16-Sep-2026 08:50 | To Be Advised | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the Staff Service Centre
- If you are a staff member and need to publish a service disruption please request access via the Staff Service Centre
Planned Service Disruptions
There are no planned service disruptions
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| Online.csu.edu.au – an update to this server will create a brief outage which may affect some student, academic and finance functions accessed through online.csu.edu.au. We recommend not using this server to do any updates on this server during the outage window and waiting for the update to complete. | Unplanned | 24-Sep-2026 07:00 | 24-Sep-2026 07:25 | Learn more |
| Online.csu.edu.au – an update to this server will create a brief outage which may affect some student, academic and finance functions accessed through online.csu.edu.au. We recommend not using this server to do any updates on this server during the outage window and waiting for the update to complete. | Unplanned | 24-Sep-2026 07:00 | 24-Sep-2026 07:25 | Learn more |
| Online.csu.edu.au – an update to this server will create a brief outage which may affect some student, academic and finance functions accessed through online.csu.edu.au. We recommend not using this server to do any updates on this server during the outage window and waiting for the update to complete. | Planned | 24-Sep-2026 07:00 | 24-Sep-2026 07:25 | Learn more |
| APPS SERVER - A rolling deploy will be performed on an apps server during the maintenance window (6PM to 8PM 23/9/2026) for software patching. This may degrade the service of the following applications: ACSES, ACADEMIC WORKLOAD MANAGER, COURSE FEE SYSTEM, COUNTER, GRADE ADMIN, HEPPP, MAST, SAL, SPECIAL CONSIDERATIONS, and SESSION VARIATION SYSTEM. During this time, avoid using these applications. | Planned | 23-Sep-2026 18:00 | 23-Sep-2026 20:00 | Learn more |
| JIRA will be under going routine maintenance on the 23th of September 2026 at 6PM to 8PM. There will be no access to this service during this period. | Planned | 23-Sep-2026 18:00 | 23-Sep-2026 19:15 | Learn more |
| PROTECHT will be unavailable Sunday 20th September 2026 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 20-Sep-2026 18:00 | 20-Sep-2026 22:00 | Learn more |
| WEB KIOSK, EXTEND REPORTS and APAY are currently unavailable. The vendor is urgently investigating. | Unplanned | 17-Sep-2026 09:55 | 17-Sep-2026 10:10 | Learn more |
| CONFLUENCE will be undergoing maintenance and patching to maintain a secure and stable environment. | Planned | 16-Sep-2026 18:00 | 16-Sep-2026 19:00 | Learn more |
| SELF SERVICE on university managed Apple Mac devices will be temporarily unavailable at 6PM Wednesday 16th due to server maintenance. | Planned | 16-Sep-2026 18:00 | 16-Sep-2026 18:30 | Learn more |
| MYPRINT-myprint.csu.edu.au will be unavailable due to a planned upgrade. | Planned | 15-Sep-2026 17:00 | 15-Sep-2026 19:00 | Learn more |