Current Service Disruptions
There are no current service disruptions
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the IT Service Desk
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| WIRED and WIRELESS NETWORK - WAGGA - Buildings 460, 276, 278, 279 will be unavailable due to a planned power works at this time. | Planned | 28-Jul-2024 07:00 | 28-Jul-2024 17:00 | Learn more |
| INTERACT2 (Blackboard) Interface Changes | Planned | 30-Jul-2024 09:00 | 30-Jul-2024 12:00 | Learn more |
| CHERWELL - The vendor will be conducting maintenance on our Cherwell infrastructure in an ongoing effort to ensure system reliability and performance. During this time, you may experience intermittent inaccessibility while internal systems are updated. | Planned | 03-Aug-2024 02:00 | 03-Aug-2024 08:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| INPLACE Production environment to be upgraded to version 5.10.11 The system will be unavailable for approximately 30 minutes during this time. | Planned | 22-Jul-2024 21:00 | 22-Jul-2024 22:00 | Learn more |
| PROTECHT will be unavailable Sunday 21 July 2024 6:00 p.m. - 10:00 p.m. AEST while a system upgrade is taking place. | Planned | 21-Jul-2024 18:00 | 21-Jul-2024 21:05 | Learn more |
| WIRED and WIRELESS NETWORK - WAGGA - Buildings 471, 473, 474, 475 and 476 will be unavailable due to a planned power works at this time. | Planned | 20-Jul-2024 09:00 | 20-Jul-2024 15:00 | Learn more |
| DIT continues to monitor recovered servers and services and are now focussed on supporting the recovery of CSU-managed devices. | Unplanned | 19-Jul-2024 15:30 | 23-Jul-2024 15:45 | Learn more |
| CHERWELL - Cherwell desktop client, browser client and portal (Staff Service Centre) is unavailable with 502 - Bad Gateway error. This issue is related to the more general CrowdStrike incident and appears to be affecting multiple organisations (not isolated to Charles Sturt). | Unplanned | 19-Jul-2024 15:15 | 20-Jul-2024 19:10 | Learn more |
| Blank documentation(testamur, ahegs and transcript) uploaded to My eQuals | Unplanned | 18-Jul-2024 11:45 | 19-Jul-2024 11:05 | Learn more |
| Certain LIBRARY DATABASES: Access issues with certain databases providing ebooks and online journals for online students. Identified resources are added to Leganto lists. | Unplanned | 17-Jul-2024 10:05 | 19-Jul-2024 12:35 | Learn more |
| CASUAL ACADEMIC PORTAL - People seeking or who have been offered work as casual academic staff are currently unable to access the Casual Academics @ Charles Sturt portal. When attempting to visit the page users are being prompted to login using a Charles Sturt account, which in many cases they will not have until they have completed a registration and been offered/accepted work. | Unplanned | 11-Jul-2024 06:00 | 15-Jul-2024 14:15 | Learn more |
| CONFLUENCE will be undergoing maintenance and patching to maintain a secure environment. | Planned | 10-Jul-2024 18:00 | 10-Jul-2024 18:25 | Learn more |
| INSTALL SOFTWARE - All services via the Install Software icon on a staff computer desktop will be unavailable while maintenance is performed. | Planned | 10-Jul-2024 18:00 | 10-Jul-2024 23:00 | Learn more |