Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| INSTALL SOFTWARE is unavailable to remote staff while not connected to VPN. | Unplanned | 11-Mar-2025 13:20 | To Be Advised | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the IT Service Desk
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| WIRELESS NETWORK - PORT MACQUARIE - All Buildings will be intermittently unavailable from 8am to 8pm Saturday 6th September while maintenance is performed. | Planned | 06-Sep-2025 08:00 | 06-Sep-2025 20:00 | Learn more |
| PROTECHT will be unavailable Sunday 21st of September 2025 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 21-Sep-2025 18:00 | 21-Sep-2025 22:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| CHERWELL - Version upgrade to v2024.1.3 - The Cherwell desktop client, browser client and portal (Staff Service Centre) will all be unavailable for extended periods on Saturday 30th August, but normal service is expected to return before the end of the day. Any emails received by a Cherwell-monitored mailbox during the outage will be processed as normal once the upgrade has completed. | Planned | 30-Aug-2025 00:00 | 31-Aug-2025 00:00 | Learn more |
| IT system patching. The following services will be temporarily impacted during the 5:00AM-8:00AM patching window on the 28th of August. Security updates will be applied to a range of services during the morning. BDM, BEPOZ, BEIMS, CARD PRINTING, CARD TRANSACTIONS, CARDAX, CCTV, CMS, COURSESPACE, CSUSAP, DENTISTRY, ECOMMS, EFTPOS, EQUELLA, EXAMS, EZPROXY, FAST, GPS, MESSAGE CENTRE, PAPERCUT (STUDENT PRINTING), RESEARCH MASTER, STAFF EMAIL, STUDENTREQUESTS, TIMETABLING, TRIM, VDI, VITREA ENTERPRISE SUITE (VET), EASTS etc. | Planned | 28-Aug-2025 05:00 | 28-Aug-2025 08:00 | Learn more |
| SELF SERVICE on university managed Apple Mac devices will be temporarily unavailable at 6PM Wednesday 27th due to server maintenance. | Planned | 27-Aug-2025 18:00 | 27-Aug-2025 18:15 | Learn more |
| CONFLUENCE will be undergoing maintenance and patching to maintain a secure environment. | Planned | 27-Aug-2025 18:00 | 27-Aug-2025 18:40 | Learn more |
| PRIMO & ERESERVE currently unavailable. | Unplanned | 27-Aug-2025 09:05 | 27-Aug-2025 10:15 | Learn more |
| ACTIVATE LOGIN AND CHANGING PASSWORD - Oracle OJVM patching delaying in setting passwords during activate login and changing password process | Unplanned | 27-Aug-2025 08:50 | 27-Aug-2025 10:30 | Learn more |
| CHERWELL - Emails from multiple Cherwell mailboxes are not being processed. i.e. Tickets are not being updated from emails, change requests can't be actioned via email, etc. | Unplanned | 26-Aug-2025 10:20 | 27-Aug-2025 10:10 | Learn more |
| PROTECHT will be unavailable Sunday the 24th August 2025, 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 24-Aug-2025 18:00 | 24-Aug-2025 22:00 | Learn more |
| WIRELESS NETWORK - DUBBO - All Buildings will be intermittently unavailable from 8am to 8pm Sunday 24rd August while maintenance is performed. | Planned | 24-Aug-2025 08:00 | 24-Aug-2025 20:00 | Learn more |
| WIRELESS NETWORK - ORANGE - All Buildings will be intermittently unavailable from 8am to 8pm Saturday 23rd August while maintenance is performed. | Planned | 23-Aug-2025 08:00 | 23-Aug-2025 20:00 | Learn more |