Current Service Disruptions
There are no current service disruptions
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the IT Service Desk
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| INPLACE Production environment to be upgraded to version 5.10.8 The system will be unavailable for approximately 30 minutes during this time. | Planned | 25-Jun-2024 21:00 | 25-Jun-2024 22:00 | Learn more |
| IT system patching. The following services will be temporarily impacted during the 5:00AM-8:00AM patching window on the 27th of June. Security updates will be applied to a range of services during the morning. BDM, BEPOZ, BEIMS, CARD PRINTING, CARD TRANSACTIONS, CARDAX, CCTV, CMS, COURSESPACE, CSUSAP, DENTISTRY, ECOMMS, EFTPOS, EQUELLA, EXAMS, EZPROXY, FAST, GPS, MESSAGE CENTRE, PAPERCUT (STUDENT PRINTING), RESEARCH MASTER, STAFF EMAIL, STUDENTREQUESTS, TIMETABLING, TRIM, VDI, VITREA ENTERPRISE SUITE (VET), WEB KIOSK EASTS, WWW (NON CMS). | Planned | 27-Jun-2024 05:00 | 27-Jun-2024 08:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| PROTECHT will be unavailable Sunday 23 June 2024 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 23-Jun-2024 18:00 | 23-Jun-2024 22:00 | Learn more |
| Student Portal and Staff Hub may be unavailable while permissions are altered. Please access Interact2 (Subject and learning content) directly from the interact2.csu.edu.au. | Unplanned | 22-Jun-2024 10:30 | 22-Jun-2024 11:55 | Learn more |
| JIRA will be unavailable while maintenance is performed on the back end systems | Planned | 20-Jun-2024 07:00 | 20-Jun-2024 09:00 | Learn more |
| QUASAR will be unavailable from 7-8am Thursday the 20th of June. | Planned | 20-Jun-2024 07:00 | 20-Jun-2024 08:00 | Learn more |
| SINGLE SIGN ON (SSO) will be undergoing maintenance and patching to maintain a secure environment. During the disruption PASSWORD CHANGES will be queued. Accounts with EXPIRED PASSWORDS will not have access during the disruption. NEW ACCOUNTS created during the disruption will be queued and won't be available until after the disruption concludes. | Planned | 20-Jun-2024 06:00 | 20-Jun-2024 08:00 | Learn more |
| Self Service on university managed Apple Mac devices will be temporarily unavailable at 6PM Wednesday 19th due to server maintenance. | Planned | 19-Jun-2024 18:00 | 19-Jun-2024 18:35 | Learn more |
| ADMIN/CMDB - will be unavailable while a necessary database migration is performed. | Planned | 19-Jun-2024 10:00 | 19-Jun-2024 13:00 | Learn more |
| Access to restricted access (permissions applied) on our public website are not loading. If you are not already a user in the CMS you will not be able to access the page. | Unplanned | 18-Jun-2024 11:00 | 18-Jun-2024 14:25 | Learn more |
| CSU REPLAY (PANOPTO) - Monday 17 June from 1pm to 2pm - Panopto will be setting up the new integration in Blackboard. We do not expect any outage or disruption to Interact 2 or CSU Replay (Panopto). | Planned | 17-Jun-2024 13:00 | 21-Jun-2024 23:55 | Learn more |
| CHARLES STURT CARD Printing is unavailable | Unplanned | 13-Jun-2024 09:25 | 13-Jun-2024 10:20 | Learn more |