Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| INSTALL SOFTWARE is unavailable to remote staff while not connected to VPN. | Unplanned | 11-Mar-2025 13:20 | To Be Advised | Learn more |
| WIRED & WIRELESS NETWORK – ALBURY | Planned | 07-Apr-2025 08:00 | 07-May-2025 17:00 | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the IT Service Desk
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| PROTECHT will be unavailable Sunday 27th April 2025 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 27-Apr-2025 18:00 | 27-Apr-2025 22:00 | Learn more |
| BANNER STUDENT and BANNER FINANCE services will be disrupted between 6:00pm and 7:00pm on Monday April 28 as important changes are rolled out. During this period Banner users may experience intermittent disruptions while the changes are being made and deployed. | Planned | 28-Apr-2025 18:00 | 28-Apr-2025 19:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| INPLACE: 5.12.2 Release. The latest version introduces Self Placement enhancements and various usability improvements including: | Planned | 22-Apr-2025 21:00 | 22-Apr-2025 22:00 | Learn more |
| CHERWELL - Emails are not being processed by Cherwell. This has impacted tickets not being updated or created via email communication. | Unplanned | 17-Apr-2025 09:05 | 17-Apr-2025 09:55 | Learn more |
| WIRED AND WIRELESS NETWORK - ALBURY - All Buildings - will be unavailable from 1:30pm Saturday the 5th until Sunday 5pm 6th of April while DIT prepares for a network upgrade. | Planned | 05-Apr-2025 13:30 | 06-Apr-2025 17:00 | Learn more |
| CHERWELL - Clients are running extremely slowly. Action taken to get speed back to normal, and vendor support are assisting. | Unplanned | 04-Apr-2025 15:40 | 07-Apr-2025 09:35 | Learn more |
| ONLINE SHOP – Online Shop, including Student Payments, Charlies Store and Clubs will be unavailable between 8:30am Friday 4th April 2025 and 5pm Monday 7th April 2025 for planned maintenance. During this time there will be no way to access the above-mentioned systems. | Planned | 04-Apr-2025 08:30 | 04-Apr-2025 12:45 | Learn more |
| CHERWELL - Experiencing varying degrees of errors when using Cherwell. | Unplanned | 03-Apr-2025 10:25 | 03-Apr-2025 16:10 | Learn more |
| RESEARCH MASTER - An update to the live/production environment will be taking place to address issues within the Costing and Pricing Tool. | Planned | 02-Apr-2025 18:00 | 02-Apr-2025 18:30 | Learn more |
| CHERWELL - Experiencing error when attempting to send or receive any notifications from Cherwell. This includes sending an email or creating a customer note or sending emails to Cherwell tickets. | Unplanned | 27-Mar-2025 11:40 | 27-Mar-2025 13:50 | Learn more |
| WEB KIOSK will be undergoing an upgrade and will be unavailable to all staff including: Pay slips, timesheets, leave bookings, casual contract balance reports. | Planned | 26-Mar-2025 17:00 | 31-Mar-2025 15:10 | Learn more |
| STAFF ACCESS - Some staff who had a change to their occupancy processed immediately before the planned WEB KIOSK work have lost access to IT Services. DPC and DIT are working to restore access to the affected staff. | Unplanned | 26-Mar-2025 17:00 | 31-Mar-2025 15:20 | Learn more |