Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| INSTALL SOFTWARE is unavailable to remote staff while not connected to VPN. | Unplanned | 11-Mar-2025 13:20 | To Be Advised | Learn more |
| WIRED & WIRELESS NETWORK – WAGGA There will be disruptions to both wired and wireless network connections from 8.00am Wednesday 7 May to 5.00 pm Friday 13 June 2025 whilst the Network equipment is being upgraded. For more information please check Engage – All company, your email (Wagga staff). For specific information about times also see: https://engage.cloud.microsoft/main/org/csu.edu.au/threads/eyJfdHlwZSI6IlRocmVhZCIsImlkIjoiMzMwMzY2MTQxNzI0MjYyNCJ9?trk_copy_link=V2 | Planned | 07-May-2025 08:00 | 13-Jun-2025 17:00 | Learn more |
| CARD KIOSK PORT MAC - screen on the kiosk needs replacing | Unplanned | 06-Jun-2025 13:30 | To Be Advised | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the IT Service Desk
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| PROTECHT will be unavailable Sunday 22nd June 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 22-Jun-2025 18:00 | 22-Jun-2025 22:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| Web Kiosk, Extend Reports and aPay are currently unavailable. Severity 1 ticket has been logged with vendor. | Unplanned | 03-Jun-2025 13:20 | 03-Jun-2025 14:35 | Learn more |
| TURNITIN Unavailable via Brightspace | Unplanned | 03-Jun-2025 10:50 | 03-Jun-2025 11:30 | Learn more |
| INPLACE Version 5.12.3 upgrade will take place tonight, the outage will be an hour in the 8 pm to 8 am window, during the update any users attempting to access the site will see a maintenance message. | Planned | 30-May-2025 20:00 | 31-May-2025 08:00 | Learn more |
| FMCentral Outage - FMCentral will not be available from 30th MAY 2025 5 PM - 1st JUNE 2025 6 PM. The vendor is carrying out an Archibus upgrade which will result in a outage of FMCentral. | Planned | 30-May-2025 17:00 | 01-Jun-2025 18:00 | Learn more |
| ARCHIBUS upgrade - Archibus will not be available from 30th MAY 2025 5 PM - 1st JUNE 2025 6 PM. IFM (Vendor) will perform the upgrade with support from DFM Systems and DIT Systems teams | Planned | 30-May-2025 16:00 | 01-Jun-2025 18:00 | Learn more |
| CONFLUENCE will be undergoing maintenance and patching to maintain a secure environment. | Planned | 28-May-2025 18:00 | 28-May-2025 18:30 | Learn more |
| WIRED & WIRELESS NETWORK – Dubbo There will be disruptions to both wired and wireless network connections from 8.00am Wednesday 28 May to 5.00 pm Friday 6 June 2025 whilst the Network equipment is being upgraded. For more information please check your email (Dubbo staff). | Planned | 28-May-2025 08:00 | 06-Jun-2025 17:00 | Learn more |
| The TEMPORARY ACCESS SYSTEM is currently unavailable. If you require the creation of a new account, to extend an existing account, or terminate an account that is no longer required - please log a ticket to the DIT Service Desk. | Unplanned | 27-May-2025 13:05 | 03-Jun-2025 08:45 | Learn more |
| WIRED & WIRELESS NETWORK – WAGGA - There will be a disruption to Building 13 over the weekend from 9am Saturday 24th to 5pm Sunday the 25th as the network is upgraded. | Planned | 24-May-2025 09:00 | 25-May-2025 17:00 | Learn more |
| WIRED AND WIRELESS NETWORK - CANBERRA- All Buildings - will be unavailable from 8am Saturday the 24th until Sunday 5pm 25th of May while DIT prepares for a network upgrade. Service may be restored early, but please plan for this entire disruption. | Planned | 24-May-2025 08:00 | 25-May-2025 16:00 | Learn more |