Current Service Disruptions
There are no current service disruptions
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the IT Service Desk
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| NETWORK - WIRED AND WIRELESS - WAGGA CAMPUS - Network services in buildings on the Northern Side of the campus will be unavailable. Power and UPS works are being undertaken the Graham Building. DIT apologises for any inconvenience caused. | Planned | 21-Nov-2024 17:30 | 22-Nov-2024 00:00 | Learn more |
| BANNER FINANCE, BANNER STUDENT, BDM and systems dependent on these services will be disrupted between 7am on Saturday 23/11/2024 and 4pm on Sunday 24/11/2024 while disaster recovery testing is performed on Banner and BDM applications. Please refer to the What's New Message "Planned Service Disruption - Banner & BDM" under the Division of Faculties Management, Information Technology and Finance Section to view a full list of dependent services that will experience intermittent disruptions while the failover process occurs. | Planned | 23-Nov-2024 07:00 | 24-Nov-2024 16:00 | Learn more |
| PROTECHT will be unavailable Sunday 24th November 2024 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 24-Nov-2024 18:00 | 24-Nov-2024 22:00 | Learn more |
| INPLACE SAAS Release of version 5.11. | Planned | 26-Nov-2024 20:00 | 26-Nov-2024 22:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| H5P Unavailable 5.30-7.30am Thursday 21st of November while updates are applied | Planned | 21-Nov-2024 05:30 | 21-Nov-2024 06:40 | Learn more |
| DOMS/EQUELLA Unavailable 5-7.30am Thursday the 21st of November while updates are performed. | Planned | 21-Nov-2024 05:00 | 21-Nov-2024 07:00 | Learn more |
| JIRA - security patch being applied. | Planned | 20-Nov-2024 18:00 | 20-Nov-2024 19:00 | Learn more |
| PORT MACQUARIE - WIRED Network - Building 801 may be available in some parts of the Learning Commons and staff areas. DIT is currently working on a resolution. | Unplanned | 20-Nov-2024 12:40 | 20-Nov-2024 14:05 | Learn more |
| NETWORK - WIRED AND WIRELESS - WAGGA CAMPUS - Network services in some buildings may currently be unavailable. | Unplanned | 20-Nov-2024 12:05 | 20-Nov-2024 12:40 | Learn more |
| CDAP Production - CourseLoop is undertaking an update to Business Cases and has caused an outage. During this update, CDAP will be inaccessible, and users will see a 'No Access' message when they try to access the system. | Unplanned | 18-Nov-2024 10:45 | 18-Nov-2024 23:00 | Learn more |
| Critical system patching is scheduled for Thursday 14th, Friday 15th and Sunday the 17th of November. This maintenance is necessary to address security vulnerabilities. During these times, systems may experience downtime or intermittent outages. Your understanding is appreciated while we work to ensure our systems are protected. | Planned | 17-Nov-2024 08:00 | 17-Nov-2024 12:00 | Learn more |
| CREDIT AND PATHWAY MANAGEMENT: CPM will be unavailable from 7am until 12pm for maintenance. | Planned | 16-Nov-2024 07:00 | 16-Nov-2024 08:45 | Learn more |
| Critical system patching is scheduled for Thursday 14th, Friday 15th and Sunday the 17th of November. This maintenance is necessary to address security vulnerabilities. During these times, systems may experience downtime or intermittent outages. Your understanding is appreciated while we work to ensure our systems are protected. | Planned | 15-Nov-2024 18:00 | 15-Nov-2024 21:00 | Learn more |
| Critical system patching is scheduled for Thursday 14th, Friday 15th and Saturday the 16th of November. This maintenance is necessary to address security vulnerabilities. During these times, systems may experience downtime or intermittent outages. Your understanding is appreciated while we work to ensure our systems are protected. | Planned | 14-Nov-2024 18:00 | 14-Nov-2024 21:00 | Learn more |