Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| INSTALL SOFTWARE is unavailable to remote staff while not connected to VPN. | Unplanned | 11-Mar-2025 13:20 | To Be Advised | Learn more |
| CSURESIPSK / iPSK WIRELESS - CSURESIPSK services are currently unavailable. DIT is investigating the cause of this. | Unplanned | 02-Dec-2025 14:50 | To Be Advised | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the IT Service Desk
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| PROTECHT will be unavailable Sunday 14th December 2025 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 14-Dec-2025 18:00 | 14-Dec-2025 22:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| CSU VPN - CSU VPN services will be unavailable on Sunday whilst security changes are applied. Users requiring access may need to go on site if possible, otherwise wait until the change is complete to connect again | Planned | 30-Nov-2025 10:00 | 30-Nov-2025 10:50 | Learn more |
| INPLACE SAAS Upgrade to version 5.12.20 Friday Night Production will be upgraded in the 12-hour window 8pm-8am. The site is expected to be down for no longer than 30 minutes. During update any users attempting to access the site will see a maintenance message. | Planned | 28-Nov-2025 21:00 | 29-Nov-2025 08:00 | Learn more |
| PORT MACQUARIE - NETWORK & INTERNET - Power outage in port macquarie, Reported as powerlines down, no ETA on resolution | Unplanned | 28-Nov-2025 09:55 | 28-Nov-2025 13:25 | Learn more |
| JIRA will be undergoing maintenance on the 26th of November at 6 PM to 7 PM. During this time JIRA will be unavailable | Planned | 26-Nov-2025 18:00 | 26-Nov-2025 18:50 | Learn more |
| SAAS Curriculum Design Accreditation and Publication (CDAP) November Plaform Update. | Planned | 24-Nov-2025 23:55 | 25-Nov-2025 01:00 | Learn more |
| PROTECHT will be unavailable Sunday 23th November 2025 6:00 p.m. - 10:00 p.m. AEDT. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 23-Nov-2025 18:00 | 23-Nov-2025 22:00 | Learn more |
| INPLACE SAAS Upgrade to version 5.12.19 Friday Night Production will be upgraded in the 12-hour window 8pm-8am. The site is expected to be down for no longer than 30 minutes. During update any users attempting to access the site will see a maintenance message. | Planned | 21-Nov-2025 20:00 | 22-Nov-2025 08:00 | Learn more |
| ONLINE SHOP including Student Payments, Clubs and Charlie's Store will be unavailable from 8am Friday 21st November 2025 until 8am 24th November 2025 while important maintenance is performed. | Planned | 21-Nov-2025 08:00 | 23-Nov-2025 11:50 | Learn more |
| MYRESEARCH (Research Master Enterprise) will be undergoing maintenance to continue providing a secure environment | Planned | 19-Nov-2025 18:00 | 19-Nov-2025 19:10 | Learn more |
| CONFLUENCE will be undergoing maintenance and patching to maintain a secure environment. | Planned | 19-Nov-2025 18:00 | 19-Nov-2025 19:10 | Learn more |