Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| INSTALL SOFTWARE is unavailable to remote staff while not connected to VPN. | Unplanned | 11-Mar-2025 13:20 | To Be Advised | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the IT Service Desk
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| RESEARCH MASTER - An update to the live/production environment will be taking place to address issues within the Costing and Pricing Tool. | Planned | 02-Apr-2025 18:00 | 02-Apr-2025 18:30 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| CHERWELL - Experiencing error when attempting to send or receive any notifications from Cherwell. This includes sending an email or creating a customer note or sending emails to Cherwell tickets. | Unplanned | 27-Mar-2025 11:40 | 27-Mar-2025 13:50 | Learn more |
| WEB KIOSK will be undergoing an upgrade and will be unavailable to all staff including: Pay slips, timesheets, leave bookings, casual contract balance reports. | Planned | 26-Mar-2025 17:00 | 31-Mar-2025 15:10 | Learn more |
| STAFF ACCESS - Some staff who had a change to their occupancy processed immediately before the planned WEB KIOSK work have lost access to IT Services. DPC and DIT are working to restore access to the affected staff. | Unplanned | 26-Mar-2025 17:00 | 31-Mar-2025 15:20 | Learn more |
| SELF SERVICE APP will be intermittently unavailable from 7am – 8am on Tuesday the 25th of March. | Planned | 25-Mar-2025 07:00 | 25-Mar-2025 07:30 | Learn more |
| PROTECHT will be unavailable Sunday 23rd March 2025 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 23-Mar-2025 18:00 | 23-Mar-2025 22:00 | Learn more |
| NETWORK - WAGGA - Contractors in Wagga will be performing electrical works in Graham building to undertake upgrades to Joyes Hall. Network services that utilise Graham building routing will be offline during this outage. The backup generator will not be used as complete power shutdown is required to complete the works safely. | Planned | 22-Mar-2025 07:00 | 22-Mar-2025 11:00 | Learn more |
| INPLACE: The vendor will be applying an update to the Production environment to address some syncing issues found between the Agency microservice. The site will be unavailable for approx. 15 mins within the hour window scheduled. | Unplanned | 20-Mar-2025 20:00 | 20-Mar-2025 21:00 | Learn more |
| RESEARCH MASTER - short outage | Planned | 20-Mar-2025 07:55 | 20-Mar-2025 08:00 | Learn more |
| WIRED AND WIRELESS NETWORK - ALBURY- Buildings; 0667 (Clinical Skills Centre) 0690, 0691, 0692, 0693, 0694, 0695, 0696, 0697, 0698, 0699 (Residence), 0717 (Fish Shed) & 0753 (Library) will be unavailable for a short time whilst network maintenance is undertaken. DIT apologises for the inconvenience caused. | Planned | 20-Mar-2025 07:00 | 20-Mar-2025 09:00 | Learn more |
| JIRA will be undergoing maintenance and patching to maintain a secure environment. | Planned | 19-Mar-2025 18:00 | 19-Mar-2025 18:50 | Learn more |