Current Service Disruptions
There are currently service disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| INSTALL SOFTWARE is unavailable to remote staff while not connected to VPN. | Unplanned | 11-Mar-2025 13:20 | To Be Advised | Learn more |
The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.
Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:
- Student Online Systems is Thursdays 5.00am - 8.00am
- Non Student Online Systems is Wednesdays 6.00pm - 8.00pm
The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.
- If you are a student and require more information about a service disruption please contact Student Central
- If you are a staff member and require more information about a service disruption please contact the IT Service Desk
Planned Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| PROTECHT will be unavailable Sunday 19th October 2025 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. | Planned | 19-Oct-2025 18:00 | 19-Oct-2025 22:00 | Learn more |
Concluded Service Disruptions
| Description | Type | Start | End | |
|---|---|---|---|---|
| Planned | 17-Oct-2025 20:00 | 18-Oct-2025 08:00 | Learn more | |
| WEB KIOSK, EXTEND REPORTS and aPAY will be unavailable due to scheduled maintenance as part of the vendor's ongoing commitment to compliance and security. | Planned | 15-Oct-2025 21:00 | 16-Oct-2025 01:00 | Learn more |
| CONFLUENCE will be undergoing maintenance and patching to maintain a secure environment. | Planned | 15-Oct-2025 18:00 | 15-Oct-2025 18:55 | Learn more |
| INPLACE SAAS Upgrade to version 5.12.13 Friday Night Production will be upgraded in the 12-hour window 8pm-8am. The site is expected to be down for no longer than 30 minutes. During update any users attempting to access the site will see a maintenance message. | Planned | 10-Oct-2025 20:00 | 11-Oct-2025 08:00 | Learn more |
| CHERWELL - Email monitoring has stopped working. Emails sent to Cherwell monitored mailboxes are not being ingested. | Unplanned | 09-Oct-2025 16:05 | 09-Oct-2025 16:35 | Learn more |
| WIRED and WIRELESS NETWORK - CANBERRA - Building 3046 - Building will be offline to commission the AARNET Fibre and re-provision networking equipment. UPDATE: Times the building will be offline pending revised fibre works. Estimated around lunch time on 08/10/2025. | Planned | 08-Oct-2025 13:30 | 08-Oct-2025 15:00 | Learn more |
| SQUIZ MATRIX - will be implementing Cloudflare services. This will provide greater security benefits. During implementation we don't anticipate any outages or issues to staff or students. This is for DIT information and awareness. | Planned | 08-Oct-2025 10:30 | 08-Oct-2025 12:30 | Learn more |
| DEGREEWORKS(GPS)- Degree Works(GPS) will be upgraded to 5.1.4. The application will not be accessible during this period. Student plans will not be acessible in Online admin application during this period. | Planned | 07-Oct-2025 18:00 | 12-Oct-2025 17:00 | Learn more |
| CHERWELL - Mail monitoring has stopped working. Any emails going to Cherwell mailboxes are not being processed. UPDATE: Automated, and scheduled task services are also degraded. | Unplanned | 07-Oct-2025 09:45 | 07-Oct-2025 13:00 | Learn more |
| INPLACE SAAS Upgrade to version 5.12.12 | Planned | 03-Oct-2025 20:00 | 04-Oct-2025 08:00 | Learn more |